Smita Dixit is a single mother, she works for a five-star hotel chain called the Hawa-Mahal in Delhi. She has a thirteen-year-old daughter called Manmeet, whom she loves and adores. Smita meets with a ferocious car accident and is in a coma for months. She finally gains consciousness, and after her internal wounds heal, she is discharged. But something life-altering has happened to her, and her consciousness has changed forever. She can now hear voices and see visions in the night, and the accident has changed her forever. She has weakened physically, but in return, she has gained a new gift: she has developed her sixth sense and intuition to such a level that she can talk to the dead and has transformed into a medium that can connect with the souls of people. She has developed physical and clairvoyant abilities and become a medium. She establishes Soul Miracles to assist people in connecting with loved ones who have passed away.